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info tech
info tech, Technician
Category: TV
Satisfied Customers: 15648
Experience:  Television Engineer for many high street outlets 20 plus years experience
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My Samsung 40 tv Smart tv,s epg has gone wrong. When I go

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My Samsung 40 tv Smart tv,s epg has gone wrong. When I go on Guide it immediatelygoes to program no 183 and no matter what I do I only get 183 and close higher or lower programs.
Thanks for the Question

How are you viewing TV services please?satellite/cable box/ cable straight no box/antenna?

How old is the set please?

Customer: replied 2 years ago.
TheSet is 3/4 years old and is on outside antenna. I use TV by clicking channel no I want
OK outside aerial, OK I will need the FULL and correct model number please found on the back of the set thank you

Let me know please

Customer: replied 2 years ago.
Model no UE40ES5500DKXXU. Version 02 S/N B4CF3HD10102577E
OK its likely the firmware is bad.

There is a firmware upgrade for the set here <<click

Please follow the guide carefully , if the firmware is the same version as what you have please come back here and we will discuss this

Let me know how this works out if you don't understand anything or are un-sure please let me know

A positive rating is appreciated thank you

info tech and 3 other TV Specialists are ready to help you