How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask info tech Your Own Question
info tech
info tech, Technician
Category: TV
Satisfied Customers: 15794
Experience:  Television Engineer for many high street outlets 20 plus years experience
Type Your TV Question Here...
info tech is online now

When turning tv on a shadow appears at the top 4 inches of

This answer was rated:

when turning tv on a shadow appears at the top 4 inches of the screen some times it flickers and goes away in a short time some times some times it is 30 mins but it does clear in the end

the tv is a Samsung smart tv

Thanks for the Question

I will need the model number of the set please found on the back of the set?

In addition to that I will need to know how you are viewing Tv services please?satellite /cable box/aerial?

Customer: replied 2 years ago.

TV service is by aerial the shadow is darker on the left of screen

The model number is ***** the TV set is a Samson Smart TV

I am sorry but what you are describing is a problem with the LCD panel itself (screen)this problem of dark shadows or clouds is caused by the polarizors within the panel going intermittent the set may go back to normal during temperature changes within the panel as the set gets warmer I am sorry I do not have better news LCD panel failure in one way or another is very common, if the set is under 3 years old you should complain directly to samsung via the website, it is not an option to replace the panel due to cost Let me know if you need more info/help A positive rating is appreciated thank you, ***** ***** be a rating bar of smileys or stars with this post please pick out a positive rating and click submit or finish thanks again, rating me positively is the only way I receive a proportion of the fee from the site.RegardsAnthony
info tech and other TV Specialists are ready to help you