TV Repair Questions? Ask a TV Technician for Answers ASAP
Thanks for your response. To answer your questions:
This is the first time that I've tried to access my Dropbox account via my Samsung TV (I repeated the steps outlined in my original question several times before contacting you, each with the same outcome)
I occasionally get a notification to update my TV (it usually prompts me to agree to an update rather than doing it automatically as far as I can see) but this has not happened for several weeks (from memory). Certainly not since I've been trying to connect to my Drop Box.
I hope that this helps and look forward to hearing from you.
The TV is connected to Sky satellite, Michael. The Internet connection is via BT Infinity Home Hub.
I don't experience any other connectivity problems with it eg accessing embedded videos, watching You Tube, Catch up TV etc.
No, Michael. No problems surfing, watching YouTube, embedded videos, catch up tv etc.
I'm able to log into my Drop Box via tv. Ditto my Samsung account. It's when viewing my Drop Box tv via tv that I can read to error message outined in my original question.
Once I've clicked on 'allow' in the process to agree to Samsung link accessing my Drop Box files things come to a stand still. Connectivity is ok up until this poInt.
I'm not sure what you mean by that, Michael.
I've used my Drop Box account for the last few years for storage of music, videos etc which I've downloaded and played on my phone and laptop as and when I've wanted to.
I got the Samsung tv in October 2014 and only recently noticed that it offers "cloud service" to allow you to access and play/view content uploaded in existing onine storage accounts.
Drop box is an option on the Samsung tv "cloud service" menu which it asks you to link with via the Samsung link app. That's the bit that has been unsuccessful so far.
I'm not sure what you mean about my cloud account being fully set up, Michael.
I opened a dropbox account from the Dropbox website a few years ago using my laptop. I had to supply my email address to sign up - which is a Gmail one - and set a password.
Since then I've uplodded big files from my laptop to Dropbox for storage and then downloaded them as required either from the Dropbox website via my laptop or via the Dropbox android app on my Samsung Galaxy S4 phone.
I wasn't aware that there was any connection with Microsoft. The only connection between my Dropbox account and email is that I supplied my Gmail address to sign up originally and subsequently to sign in to access files etc I've already uploaded.
Are you saying that I need to contact Dropbox? There is a section on the account where it lists permissions and includes my laptop and my phone which IVE never had a problem with in connecting to/sharing with Dropbox.
What should I do now?
Thank you Michael. Will I get charged for this enquiry? Although I gave rated the service as Good because you've been very attentive I'm not really any further forward yet and I'm yet to learn if contacting Dropbox will be straightforward and/or successful.
I gave my credit card details for a goodwill deposit of £13.