How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask *ElectronicsTech Your Own Question
*ElectronicsTech, Customer Service
Category: TV
Satisfied Customers: 12580
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
Type Your TV Question Here...
*ElectronicsTech is online now

I have a Samsung js659000 when can I put in hdmi ultra hd colour

Customer Question

I have a Samsung js659000 when can I put in hdmi ultra hd colour hdr
Submitted: 4 years ago.
Category: TV
Expert:  *ElectronicsTech replied 4 years ago.
I will be glad to assist you with this.Which service do you currently have on the Samsung JS65?
Customer: replied 4 years ago.

Thanks for getting back to me but sorry, I don't understand your question! Perhaps I wasn't clear! Undecided

What I need to know is can I turn on HDMI 1, 2, 3 and 4 at any time. If I attempt to turn these on at the moment it instructs me to restart the TV. Is this normal and should I do this?

Thanks very much.


Expert:  *ElectronicsTech replied 4 years ago.
okay, i understand. The reason that it has to power off when you change your input is the hdmi ultra uses a different color setting and the tv has to power off and back on to make the change/adjustment.The HDMI connection with HDMI UHD Color set to Off supports up to UHD 50P/60P 4:2:0 input signals, while the HDMI connection with HDMI UHD Color set to On supports up to UHD 50P/60P 4:4:4 and 4:2:2 input signals.Please let me know if you need any other assistance.Please take a moment to rate my service positively.Thank you very much!