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Freddy M.
Freddy M., Technician
Category: TV
Satisfied Customers: 18409
Experience:  Years of experience
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I have a Panasonic tv TX-L19x5B. The picture on all channels

Customer Question

I have a Panasonic tv TX-L19x5B. The picture on all channels is "fractured" and I wondered if it might be something to do with the software. Some months ago it automatically tried to update but did not complete-I probably got fed up waiting. I have just downloaded an update but the instructions are for a PC but not Macintosh that I require. Can you help?
Submitted: 2 years ago.
Category: TV
Expert:  Freddy M. replied 2 years ago.
Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. If you need a part you are still required to pay. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. Are you referring to channels from a TV provider or are you referring to the internet apps like netflix as channels?
Customer: replied 2 years ago.
I have a freeview tv and it is connected with a digital aerial. On all channels I have tried the pircture is pixellating.
Expert:  Freddy M. replied 2 years ago.
Ok that could be caused by the antenna you are using. Can you test the TV with something else for me like a DVD player for example?
Customer: replied 2 years ago.
I am a bit stumped by your question since I do not have another device readily available.
Expert:  Freddy M. replied 2 years ago.
You can take all the time you need to get back to me. You can get back to me by going to and looking under my questions. As I mentioned the antenna could be causing your issue. The easiest way to test that is to try a different device on the TV that does not rely on an aerial signal.
Customer: replied 2 years ago.
OK I will give that some thought
Expert:  Freddy M. replied 2 years ago.
Customer: replied 2 years ago.
I do not have another device I can try on the aerial since the Panasonic is the only digital device we have: the others are analogue and would not work anyway. I have just had another look at the TV and noticed I cannot get either BBC1 or BBC2. this maybe something or nothing.
Expert:  Freddy M. replied 2 years ago.
That is an OTA channel or should be so that does not help. As I mentioned you would need to test another device even if you borrow one from someone for a few minutes. Until we can rule that out we can not really go any further.
Customer: replied 2 years ago.
The cabling for the aerial was installed when the house was built and all I have access to is the aerial socket outlets. I have also disconnected the TV aerial and replugged it. The connections for this aerial should be OK since I purchased this when I got the TV rather than use an old one since I am aware reused aerials can be a bit flakey.
Customer: replied 2 years ago.
In relation to your last comment, I will need to leave this for now and arrange for a technician to visit. Thank you.
Expert:  Freddy M. replied 2 years ago.
Ok, if you decide you want to continue just let me know. If not please don’t forget to leave a positive rating by clicking the stars/smileys for my help - it is greatly appreciated. Please note you are rating me only not this site or your TV.