How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Technician
Category: TV
Satisfied Customers: 43341
Experience:  TV Engineer
Type Your TV Question Here...
Richard is online now

I have an LG television which my son bought earlier

Customer Question

I have an LG television which my son bought for me earlier this year, I presume it must
be under guarantee but I haven`t got any receipt or paperwork for it. It is now malfunctioning, with the picture breaking up (as sometimes happens with bad weather conditions). Can you please advise me as to my next move to get it rectified? I am by the way a 91 years old senior citizen (and a NORMANDY veteran!!
be under
Submitted: 2 years ago.
Category: TV
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
First, can you remove the power to the TV (unplug it from the power socket) and then hold the power button for 60 seconds then release.
Then wait 10 minutes, connect the power and turn it on and tell me how it now functions.
Let me know the results please.