How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Installer
Category: TV
Satisfied Customers: 28437
Experience:  Custom home theater installer, authorized dealer top brands.
Type Your TV Question Here...
Nathan is online now

My TV screen is showing "No Signal" Mo sky box "2TB

This answer was rated:

My TV screen is showing "No Signal"
Mo sky box "2TB 3D ON DEMAND" has a red light showing.
I have tried switching the Sky Box off for 5 minutes and then turning it on again.
Any ideas?
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. When you say switching the box off, do you mean just with the power button on the sky remote?
Customer: replied 2 years ago.

No. Pulling out the 13 amp plug.

Thanks for confirming.That is the appropriate reset process,repeat that again though (unplug power to sky box at least 1 minute).If no change, then we're looking at a wrong input setting, a fault in the tv input board, a bad cable, or a bad sky box.Do you have another device there that you can test with the tv (dvd, game, media/apps, etc)?
Customer: replied 2 years ago.

DVD works fine. I've switched off again and now there isnt even a red light in the centre of the Skybox. Just a greeny red one to the right of the box.

Okay that points to a sky box issue at this point.It would help to swap hdmi cables just to be safe.Beyond that, it would indicate the sky box is fault, and you'll want to call up sky to have them replace the box for you.
Customer: replied 2 years ago.

God knows why, but it has all restarted - after an hour!

Perhaps a dodgy box, as you say.

Many thanks for your help.

Good news, at least for now.It is possible it was downloading/installing an update that just needed time to finish loading.If you find the issue recurring though, then ring sky for a new box. Best regards,Nathan
Nathan and other TV Specialists are ready to help you