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Steven, Technician
Category: TV
Satisfied Customers: 1270
Experience:  Lic. and insured, 30 years experience.
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I've just bought an ex demo UE55JS8500 SUHD Smart TV,everything

Customer Question

I've just bought an ex demo UE55JS8500 SUHD Smart TV,everything seems fine and is working ok apart from the to listings/channel order...
I have the satellite cable going straight in to the back of the tv rather than through a box.
Submitted: 2 years ago.
Category: TV
Customer: replied 2 years ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  info tech replied 2 years ago.
HelloWelcome If its not going to a box that satellite lead it must be going to an aerial?perhaps on the roof? Anthony
Expert:  info tech replied 2 years ago.
I cant use the phone call facility sorry Anthony
Customer: replied 2 years ago.
Yes satellite on roof,reception isn't the issue,it's the order of the channels that come up after its auto tuned...I really need to be able to talk to somebody who can guide me through the complex emanual on the smart TV....this isn't going to work over email unless you have a difinitive list I can follow to get me to the right option.
Expert:  adamd-mod replied 2 years ago.
Hello there,
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Please note, I am just a moderator for this category, I can only try and find experts to help, I can't answer the question itself.
Thank you!
Customer: replied 2 years ago.
Yes please cancel and refund/don't take my £20....this whole process has taken a lot longer than I was advised and is no longer needed as I have sourced the information elsewhere....