How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Technician
Category: TV
Satisfied Customers: 19725
Experience:  Over 16 years of experience in the Electronics and IT industries.
Type Your TV Question Here...
Pete is online now

We have a three year old Panasonic SA-BTT282 3d bluray

This answer was rated:

Hi, we have a three year old Panasonic SA-BTT282 3d bluray player which has recently stopped playing various Bluray discs. Says it is unable to read discs.
Firmware is up to date v1.61. Any ideas?
Hi Kim,This can occur if there is dust on the reading lens.Try running a cleaning disc in the player a few times and let me know if that helps...
Customer: replied 1 year ago.
Hi Pete. I've just run the cleaner a dozen times and it's still the same. "Unable to read. Please check disc"
Can it read any discs at all?Can it read standard DVDs or music CDs?
Customer: replied 1 year ago.
Yes it can. It seems to be the new Blurays, though not all.
Customer: replied 1 year ago.
Hi Pete. The issue I have is still the same. Nothing has changed.Kim
Do the affected Bluray disks work ok in a different player?
Customer: replied 1 year ago.
Hi Pete. Yes. They're fine on our PS3
Does the motor in the player sound any louder than usual when it is spinning?
Customer: replied 1 year ago.
It is quite loud but to be honest, I'm not sure if it's louder than usual. W don't use it that often
Ok, there's a few things that can cause this:1. Dust on the reading lens (DVDs and Blurays use different light angles and therefore different parts of the lens)2. A faulty or failing reading lens (unlikely since DVDs still play ok)3. A faulty motor (DVDs and BluRay discs run at different speeds)Lack of use may actually contribute to the motor failing as it can seize up if not used regularly.The unit will need to be returned to a Panasonic service centre for servicing, or given the high cost of repairs, you may prefer to invest in a new player instead.
Pete and other TV Specialists are ready to help you
Customer: replied 1 year ago.
Thanks for your help Pete. In that case we'll probably replace it.
Thanks again.