How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Installer
Category: TV
Satisfied Customers: 28427
Experience:  Custom home theater installer, authorized dealer top brands.
Type Your TV Question Here...
Nathan is online now

My tachi 42" Tv (dumb) initially had a non functioning

Customer Question

My Hitachi 42" Tv (dumb) initially had a non functioning headphone socket, but suddenly it worked for about 6 weeks. Now it doesn't work again. I have viewed and changed some volume settings because the sound is too low to hear through the headphones. With the headphones on my ears and the selection of 'line out" the sound works but is very loud and I cannot lower the volume. Can I fix this somehow?
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Kate.

Do you see a setting to allow you to set the output to "Variable", rather than "fixed"?

Customer: replied 1 year ago.
On the headphone/line out setting?
Customer: replied 1 year ago.
This is in the 'Sound' button. No.
Customer: replied 1 year ago.
Customer: replied 1 year ago.
Are you still there?
Expert:  Nathan replied 1 year ago.

Yes, I'm here. My apologies for the delay, the multiple replies can get lost in the queue.

You need to go into the tv audio menu, and there do you have it set to headphone, or to line out?
It should be on headphone, if you don't see anything else to set fixed or variable.

Expert:  Nathan replied 1 year ago.

It is imperative that you reply back to me here, on your original question only, please.

Posting new/duplicate questions costs you more and hinders my ability to reply.

Please reply back here on this page when ready.


Customer: replied 1 year ago.
I'm not satisfied with your answer. I do not have a variablr
Customer: replied 1 year ago.
when it is on headphones, the sound is a whisper
Customer: replied 1 year ago.
Is this a hardware problem?
Expert:  Nathan replied 1 year ago.

I'm sorry I can't give you a more specific answer, but without basic information such as the model of the tv, I can only give some general information.
I was simply asking you to CHECK if you had a variable or fixed option.

If you do not, then headphones is the proper setting, not line out, and you also then need to turn the volume on the tv up all the way.

If that still does not help, then it does point to a hardware issue which would require repairs or alternate equipment.

Customer: replied 1 year ago.
That's no use at all I told you there wasnt
Expert:  Nathan replied 1 year ago.

Can you give me the actual model number of the tv?