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Pete
Pete, Technician
Category: TV
Satisfied Customers: 24452
Experience:  Over 20 years of experience in the Electronics and IT industries.
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SONY BRAVIA KDL37W5500 PIXELATING CHANNEL 102.SIGNAL CHECKED

Customer Question

SONY BRAVIA KDL37W5500 PIXELATING CHANNEL 102.SIGNAL CHECKED BY ENGINEER AND IS STRONG
Assistant: Thank you. Can you provide any more details to help us find you the right Expert?
Customer: Could the problem be a fault in the T.V. satellite dish has been checked
Submitted: 2 years ago.
Category: TV
Expert:  Pete replied 2 years ago.

Hi there,

My name is***** will try my best to help you with your question.

If your picture is pixleated, it means that your box isn’t getting a decent quality signal. Possible causes:

  • Dish out of alignment: Could the dish have been knocked or blown out of alignment? A satellite installer can help check and fix alignment problems
  • Something blocking the signal: The dish needs a clear line-of-sight to the satellite – trees, scaffolding, buildings, walls blocking the path to the satellite cause interference
  • Weather: Heavy rain ican be a problem. If high winds cause problems, that could indicate that the dish is not securely fixed.
  • Cabling: Check that the cable from the dish to the back of your satellite receiver is undamaged, and the feed is securely connected
  • Problem with the LNB - check the connectors, check the cables, reboot the box.

You mentioned that you are getting a strong signal, however pay close attention to “Signal Quality” as well – Below 50%, and you’ll have problems, which points to one of the causes listed above.

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You can always reply back at any time if you need any further assistance at all.
Pete.
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