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Steven, Technician
Category: TV
Satisfied Customers: 1276
Experience:  Lic. and insured, 30 years experience.
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As soon as i go to channel 10 i loose pictures, have checked

Customer Question

as soon as i go to channel 10 i loose pictures, have checked cable and all connections, just no youveiw, can you help
Assistant: Thank you. Can you provide any more details to help us find you the right Expert?
Customer: just comes up with no signal, and yvm302.dont know if its the cable outside , but can get channels 1 to 5
Submitted: 3 years ago.
Category: TV
Expert:  carlday1 replied 3 years ago.


My name is ***** ***** I will help with your question. I would suggest re tuning the youview box.

The following steps will guide you through re-tuning the channels on your youview Box:

  1. Press the YouView / button on the remote
  2. Select Settings
  3. Select TV Signal & Quality
  4. Select Re-Tune Channels
  5. Select Start re-tuning

    You may also need to select your region. If you do, follow the instructions on the screen.