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info tech
info tech, Technician
Category: TV
Satisfied Customers: 16090
Experience:  Television Engineer for many high street outlets 20 plus years experience
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I am getting a voice over on all television drama

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I am getting a voice over on all television drama programmes.
Assistant: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Toshiba bought 4 years ago. I will send you the model number in a minute.
Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes. Same thing on all channels. I have gone over the audio menu and found that audio description is actually turned off but voice is there anyway,
Assistant: How long has this been an issue? What happened right before this popped up?
Customer: I just turned on the television last night and there it was.
Assistant: Is there anything else important you think the expert should know?
Customer: Not from this end.



I am sorry you are having problems here I will need the model number please found on the back of the set?


Customer: replied 8 months ago.
Customer: replied 8 months ago.
No thank you

OK are you using a satellite or cable box with the set?sometimes the box has an audio description....

Any pop up messages you see are sent by the site not me if you do not want just ignore thanks

So you may need to go into the settings of the BOX and look for a similar setting let me know

Customer: replied 8 months ago.
Where do I find the menu for the BT box?
Customer: replied 8 months ago.
Cable TV

I have no idea but it will have one?

You would need to get me the model number of the box?

Customer: replied 8 months ago.

Not it....

info tech and 2 other TV Specialists are ready to help you
Customer: replied 8 months ago.
The only other code I can see is DTR-T4000/1TB/BT/DF/V3

There is an audio description setting...