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Richard, Technician
Category: TV
Satisfied Customers: 44477
Experience:  TV Engineer
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All my bbc channels and channel numbers have vanished off my

Customer Question

all my bbc channels and channel numbers have vanished off my 43" smart tv
Assistant: What's the exact make and model of your television? And how long has this been happening with the channels?
Customer: techwood model 40ao2usb about 3 weeks ago
Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: menu works and displays on screen
Assistant: How long has this been an issue? What happened right before this popped up?
Customer: my pal was trying to fit a new hdmi ariel obtained from ebay was just fitting it when only the bbc all vanished
Assistant: Is there anything else the expert should be aware of?
Customer: not that I know of
Submitted: 4 months ago.
Category: TV
Expert:  Richard replied 4 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Expert:  Richard replied 4 months ago.

Thank you