TV Repair Questions? Ask a TV Technician for Answers ASAP
Hey there. I'm Dan, and I'd be happy to help. What's the model number on the back of the TV?
OK, disconnect the power cord for a few minutes and then reconnect. Turn the TV back on, and then tell me what happens.
If you're seeing offers for additional services (like phone calls), rest assured those are coming from the site and not me. They're automated. Sorry about that!
Grab the original remote (not a Sky remote) and press MENU. Does that show up?
Ok, let's narrow this down. Turn the TV off, and make the room as dark as possible. Get a good idea for how pitch black the screen is. Now turn the TV on and watch the screen. I know it’s still black, but did the screen seem to lighten up, even slightly?
Leave the TV on. Grab a flashlight, and the original remote. Shine the flashlight into the screen, and press the MENU button on the remote. Look closely at the screen, where the flashlight is shining. Can you see the menu, even faintly? You'll need to look closely.
OK, that means your TV's backlight has failed (or maybe the power circuit that controls it). Probably repairable, but I would need to see inside the back of the TV to be sure (with the cover removed). Do you want to repair yourself, or do you need a cost on repair?
Quite welcome. Let me know if you need anything else. Oh, and please take a second to rate the service I provided (there should be a 5-star scale on your page somewhere). Don't worry, that won't close your question and you can still respond back at any time.