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Steven
Steven, Technician
Category: TV
Satisfied Customers: 1271
Experience:  Lic. and insured, 30 years experience.
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2 month old hisense turns itself up to 50 by itself. checked

Customer Question

2 month old hisense turns itself up to 50 by itself. checked buttons on TV back, all clean
Assistant: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: took batteries out of remote still does it
Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Just volume
Assistant: How long has this been an issue? What happened right before this popped up?
Customer: 2 days, thought cat was stepping on remote but now it's doing it more often like every hour
Assistant: Is there anything else important you think the TV Technician should know?
Customer: ?? its brand new worked fine for 7 weeks
Submitted: 5 months ago.
Category: TV
Expert:  Jack replied 5 months ago.

Hi , my name is Jack
Perhaps i can help you with this but first ;

Please send me a hello when you see this so i know you are available ?

Customer: replied 5 months ago.
Please read question. As it says 2 month old hisense. If u need more info tell me where to find it
Customer: replied 5 months ago.
It started occasionally turning itself up a few days ago. Thought kitty walking on remote. Now doing it all the time.
Customer: replied 5 months ago.
If it wasn't a gift would return it.
Expert:  Jack replied 5 months ago.

Sorry , not sure what happened , never got notified

Expert:  Jack replied 5 months ago.

You are saying it goes up to exactly 50 every times and stops there ??

Customer: replied 5 months ago.
no answer?
Expert:  Jack replied 5 months ago.

Just asked you a question

Also , can you turn the volume down again with the remote ?

Customer: replied 5 months ago.
that god
Customer: replied 5 months ago.
thank god
Expert:  Jack replied 5 months ago.

OK ,this is an odd problem

go to the tv and tap or knock around the buttons and even tap the volume buttons to see if you can provoke it ?

Customer: replied 5 months ago.
Nope buttons on TV work fine for volume and everything. Tried unplugging. Tried taking remote batteries out. Everything works fine but TV will turn itself up to 50 all by itself, all the time.
Expert:  Jack replied 5 months ago.

Did you try what i suggested ?

I just want to see if this may be bad contacts in there

Customer: replied 5 months ago.
did u read response?
Expert:  Jack replied 5 months ago.

Your next step since this is not under warranty would be to remove the back cover and unplug that button board for a test

Expert:  Jack replied 5 months ago.

Usually that board and remote sensor are separate so the remote would still work

Customer: replied 5 months ago.
Won't remove
Expert:  Jack replied 5 months ago.

Won`t remove ??

Yu tried to remove the cover and it wont come off or you wont remove it ?