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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30809
Experience:  Custom home theater installer, authorized dealer top brands.
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I have a UE55HU8500 TVC 55 LED UHD CURVO which keeps turning

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Good afternoon, I have a UE55HU8500 TVC 55 LED UHD CURVO which keeps turning itself on and off when I disconnect the one box but leave the cable connected to the tv the tv stays on, does this mean that I need a new one box or is the tv broken

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty power supply or main/control board, though there are many possible failure points, including the one connect box. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; as a 2014 model tv, that type of failure wouldn’t be surprising. This tv is nearing the end of its service life at this point.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $350 for diagnostics, parts, and labor, or to replace the box.

For a tv of this size/age however, replacement will make more sense. You can get a brand new 4kLED tv with a fresh warranty in the $500 range.

I can help you with finding parts, finding a repair shop, or recommending replacement options, if desired.

My apologies for the news,

Nathan

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