TV Repair Questions? Ask a TV Technician for Answers ASAP
Hello and welcome to Just Answer, an independent paid-support site. My name is ***** ***** I'll be advising you today. What is the make and model number of the unit in question? The model number is ***** on a sticker or plate on the rear or bottom of the device.
Okay... have you tried a factory reset?
Also, here is the manual for the TV in case you need it: http://downloadcenter.samsung.com/content/UM/201606/20160615101834235/ENG-HMFDVBEUJ-1.315.pdf
Press (MENU/123)> MENU > Support> Self Diagnosis> Reset
When it asks you for a PIN, it should be 0000 unless you changed the parental controls pin to something else.
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