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Steven, Technician
Category: TV
Satisfied Customers: 1274
Experience:  Lic. and insured, 30 years experience.
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Thank you. I brought a now tv stick and it keeps on saying

Customer Question

thank you. I brought a now tv stick and it keeps on saying there is not internet connection. When I’ve connected it to my Bt internet?
Assistant: Is there a particular streaming service you're trying to connect to (e.g. Netflix or YouTube)?
Customer: Everything, I can’t watch anything and now my pass have run out?
Assistant: How is your Internet connection? Have you tried unplugging your modem and router, then plugging them back in?
Customer: Yes I have
Assistant: Anything else you want the TV Expert to know before I connect you?
Customer: No that’s it. How can I buy a pass for sky store?
Submitted: 1 year ago.
Category: TV
Expert:  JamesI replied 1 year ago.

Hi, thank you for choosing Just Answer, my name is ***** ***** I will help with your query today.

If you go into the WIFI settings of the NowTV stick does it show you the WIFI as connected?