TV Repair Questions? Ask a TV Technician for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
What is the Model number of the tv?
does the tv "see" any wifi networks at all (neighbors)?Is this your first time setting up the tv?
Thank you for confirming,
this would indicate an internal hardware defect, meaning the internal wifi adapter has failed. This is a very common problem on these tvs.
The one thing you can try is going into the setup menu and choosing the factory reset option from there,
after it resets, it will prompt you to reconnect to the network and you can try again
Yes exactly, that first time install is essentially a factory reset
Thank you for trying,
that does confirm a bad wifi adapter internally then.
This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).
This could also be the result of age related wear and tear; as a 2016 model tv, that type of failure wouldn’t be surprising for this brand. These are some of the lowest quality tvs on the market. They are built to meet a certain price point, not for quality or reliability. It is completely normal and expected to see them last just a year or two at best.
There is no quick or simple fix for this and the cost of repairs would be more than buying a new tv from a better quality brand.
As an alternative, you could keep using it as-is, and supplement the tv with an external streaming device like a firestick: https://amzn.to/2W9s6Om
I doubt you'd be able to actually reach them in the first place, but even you could no they would cover nothing. The tv truly is significantly past its service life and it is a wonder it works at all. They barely provide service under the initial 1 year warranty and would do nothing outside of warranty.
You're very welcome, and my apologies for the news.
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