TV Repair Questions? Ask a TV Technician for Answers ASAP
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Can you please remove the power to the TV (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.
Let me know the results please
If you press the menu button on the remote for the TV, does the menu show?
It is the internal Tcon board that has faulted.
I am really sorry about this and you are going to have to return the TV to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.