How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Technician
Category: TV
Satisfied Customers: 65052
Experience:  TV Engineer
Type Your TV Question Here...
Richard is online now

Telly has no picture but sounds is working Assistant: What's

This answer was rated:

Telly has no picture but sounds is working
Assistant: What's the brand and model of your product?
Customer: Samsung ue32f5300
Assistant: What have you tried so far?
Customer: Unplug wires Turn in ans off
Assistant: Anything else you want the Electronics Expert to know before I connect you?
Customer: No
Customer: replied 1 year ago.
Here is the info from back of television
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 1 year ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
i did that last night nothing happened but i will do it again


Customer: replied 1 year ago.
the sound works but still blankscreen

If you press the menu button on the remote for the TV, does the menu show?

Customer: replied 1 year ago.


It is the internal Tcon board that has faulted.

I am really sorry about this and you are going to have to return the TV to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Richard and 2 other TV Specialists are ready to help you
Customer: replied 1 year ago.