How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 39305
Experience:  Custom home theater installer, authorized dealer top brands.
59725966
Type Your TV Question Here...
Nathan is online now

The picture suddenly went on my KDL50W815B.Help! About 5

This answer was rated:

Hello. The picture suddenly went on my KDL50W815B.Help!
JA: How long have you had your KDL50W815B.HELP?
Customer: About 5 years I think
JA: What have you tried so far?
Customer: Nothing.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No thanks

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Is the sound still working?

Can you see the sonys own menu screens at all?

Nathan and other TV Specialists are ready to help you
Customer: replied 5 months ago.
Sound okay. Screen is black.

I've been trying to call but only get your voicemail

Customer: replied 5 months ago.
Please try again

Thank you for the call and have a nice day,

Nathan

xx5809