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Nathan, Installer
Category: TV
Satisfied Customers: 42316
Experience:  Custom home theater installer, authorized dealer top brands.
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The picture suddenly went on my KDL50W815B.Help! About 5

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Hello. The picture suddenly went on my KDL50W815B.Help!
JA: How long have you had your KDL50W815B.HELP?
Customer: About 5 years I think
JA: What have you tried so far?
Customer: Nothing.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No thanks

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Is the sound still working?

Can you see the sonys own menu screens at all?

Nathan and other TV Specialists are ready to help you
Customer: replied 1 year ago.
Sound okay. Screen is black.

I've been trying to call but only get your voicemail

Customer: replied 1 year ago.
Please try again

Thank you for the call and have a nice day,