TV Repair Questions? Ask a TV Technician for Answers ASAP
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This is not an immediate service it can take some time for experts to respond depending on the time of day on average its 8 minutes but it can be as long as a number of hours.
Do you still require assistance (if so please advise the model number of the Samsung tv) or prefer a refund?
Good morning, when you say you cant login, do you mean login to changes the Apps on smart hub?
With regard to YouTube if you unplug the TV from the socket and plug it back in after 30 seconds, then switch it on, wait 1 minute or two watching normal TV (freeview) then go to YouTube does it still not load?
Ok the next thing to do is a factory reset by going into Menu > Support > Reset
The TV will then reset to shipping conditions, restart and ask you to add it back to the WIFI and retune the TV.
Let me know if your stilling seeing the issue on YouTube after performing the reset.
Please let me know if I can be of any further assistance or if your happy for me to close the question