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Philip Wessels
Philip Wessels,
Category: TV
Satisfied Customers: 65
Experience:  owner at point zero
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Can you help, my tv and other services are not going well.

Customer Question

can you help, my tv and other services are not going well. They keep pausing to load. Rose
JA: What's the brand and model number of your TV? How old is it?
Customer: sony bravia about 8 years old, KDL-40EX603
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: tv menu ok, wifi lags for i-phones
JA: How long has this been an issue? What happened right before this?
Customer: 2 or 3 days no event happened that I know
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: TV
Philip Wessels
Expert:  Philip Wessels replied 5 months ago.

Hi My name is ***** ***** I Weill try and assist you today. What broadband supplier do you have and do you know if you have Fibre ? It could be your broadband and not your TV as Sony Bravias are great products.

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Expert:  Philip Wessels replied 5 months ago.

Can you kindly do a speediest for me in there meantime so that I can see what Broadband speed you are getting.

​Please click on the following link: https://www.speedtest.net

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Expert:  Philip Wessels replied 5 months ago.

Hi - Please let me know if I can close this case for you today and be so kind as to rate my service as we do not get paid for unrated replies / service.

Wishing you a good day further

Kind regards

Philip

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