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Steven
Steven, Technician
Category: TV
Satisfied Customers: 1272
Experience:  Lic. and insured, 30 years experience.
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I have problem with Netflix app in my tv I contacted Netflix

Customer Question

hello
JA: Hello. How can I help?
Customer: I have problem with Netflix app in my tv I contacted Netflix but they told me I need to update firmware
JA: What Operating System (OS) are you running on your computer or device?
Customer: android
JA: When did you last update your software?
Customer: this is new tv
JA: Anything else you want the Software Expert to know before I connect you?
Customer: I checked from the setting and try to update it but it is coming with message no updates found
Submitted: 5 months ago.
Category: TV
Customer: replied 5 months ago.
please find images for TV model
Expert:  Nicola-mod replied 5 months ago.
Hello,
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Nicola
Customer: replied 5 months ago.
Would you please let me know the expected time
Expert:  Richard replied 5 months ago.

Hi there and welcome

What's the exact message Netflix gives you?

Please let me know

Customer: replied 5 months ago.
It gives no message it is buggy app navigation is not. Working properly and hangs many times
Expert:  Richard replied 5 months ago.
Can you please remove the power to the TV (so unplug it from the power socket). Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly. Let me know the results please
Customer: replied 5 months ago.
it is the same result , the problem is in app . is there any way to update this app with new version?
Expert:  Richard replied 5 months ago.

No sorry, but we need to reset the TV to reload it

To do this, please click this link

https://www.manualslib.com/manual/67854/Hitachi-37hlx99.html?page=69

And follow the steps listed there

Then set it up again and tell me how it now functions

Let me know how you go please