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Steven
Steven, Technician
Category: TV
Satisfied Customers: 1272
Experience:  Lic. and insured, 30 years experience.
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I have trouble with PIXMA TS3150 printer, Cannon PIXMA

Customer Question

I have trouble with PIXMA TS3150 printer
JA: What's the brand and model of your printer?
Customer: Cannon PIXMA TS3150
JA: How long has this been going on with your printer?
Customer: Only just started
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: windows 10
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: just the printer please error lightalways on
Submitted: 5 months ago.
Category: TV
Expert:  Nicola-mod replied 5 months ago.
Hello,
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Nicola
Expert:  Richard replied 5 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please