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hongkongpom
hongkongpom, Installer
Category: TV
Satisfied Customers: 1783
Experience:  I am a certified Cable Television installer in the state of Hawaii
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I have a sony bravia tv KDL-46ex724, i am trying to get

Customer Question

hi i have a sony bravia tv KDL-46ex724, i am trying to get netflix but I have no apps menu to select it from, I can't find anyway to access acts apart from the amazon prime which i have already set up!
JA: When could you last open your software?
Customer: the tv is new to me and it has never had netflix set up on it
JA: Did you recently update your software or Operating System (OS)?
Customer: not that i know of
JA: Anything else you want the Software Expert to know before I connect you?
Customer: I have tried every thing suggested on the sony help videos and on the forums
Submitted: 5 months ago.
Category: TV
Expert:  Nicola-mod replied 5 months ago.
Hello,
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Nicola
Customer: replied 5 months ago.
Yep I’ll wait thanks
Expert:  hongkongpom replied 5 months ago.

Hello and welcome to JustAnswer!
I amCustomer an independent support technician based in South Africa, that uses JustAnswer to connect with customers.
Please ignore any popup advertisement offers of "Secure Remote Assistance" from the website, as they are not sent by me.
Please kindly note that this is NOT a free service.
Please note that I am only allowed to answer ONE question per session.
Thank you!
Please type in the box below, then click on the "Send" button to send me your reply.

Please try this:

If your on-screen menu has the Video option
Using the arrow keys on your Sony remote, navigate left or right to highlight the Video option.
Press up or down to navigate to Netflix.
Select Netflix.

If you are prompted to register the device with Sony, follow the on-screen instructions for their registration.
Select Sign In.?
If you do not see Sign In, select Yes on the Are you a member of Netflix? screen.
If you are not yet a member, set up your membership online.
A code will appear. Enter this activation code at netflix.com/activate.
Your device is now connected to your Netflix account. Enjoy!


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