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Steven
Steven, Technician
Category: TV
Satisfied Customers: 1273
Experience:  Lic. and insured, 30 years experience.
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My tv has crackling sounds and a distorted piture, no, yes

Customer Question

my tv has crackling sounds and a distorted piture
JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?
Customer: no
JA: Was there a power outage recently?
Customer: yes but this has happened before with no problems
JA: Anything else you want the TV Expert to know before I connect you?
Customer: old tv pioneer plasma +- 12years old
Submitted: 6 months ago.
Category: TV
Nicola-mod
Expert:  Nicola-mod replied 6 months ago.
Hello,
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Nicola
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Expert:  Richard replied 6 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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