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Richard
Richard, Technician
Category: TV
Satisfied Customers: 56713
Experience:  TV Engineer
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My remote for some reason is not connecting to my Sharp tv.

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My remote for some reason is not connecting to my Sharp tv. I have been on holiday and there has been a power cut so tv not connected to the internet either can someone please help me get it all connected again.
JA: What is the model of your TV?
Customer: LC-40CFG8021KF
JA: What menu options can you access, if any?
Customer: I hVe to click on a button a t the back and the tv will come on
JA: Anything else you want the TV Expert to know before I connect you?
Customer: Just that it is not connected to the internet anymore, I have YouTube and Netflix I canno t access
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Thank you!
Nicola

Hi there and welcome

Can you replace the batteries in the remote and tell me please if it is now working?

Customer: replied 1 month ago.
I have already put new batteries in and the remote is still not working.

Can you please remove the power to the TV (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 month ago.
Have done this and still not working.

Do you have a smart phone with a camera there to test remote?

Richard, Technician
Category: TV
Satisfied Customers: 56713
Experience: TV Engineer
Richard and other TV Specialists are ready to help you
Customer: replied 1 month ago.
I have an iPhone with a camera

I tried calling but it goes to voicemail

can you please watch this video to test if the remote works

https://www.youtube.com/watch?v=UMPoifERrNs

tell me if you can see if the remote is still working

Customer: replied 1 month ago.
Still waiting on the TV technician to call me back. Not happy when I paid another £16 on top of the £5.

I tried calling but it goes to voicemail

can you please watch this video to test if the remote works

https://www.youtube.com/watch?v=UMPoifERrNs

tell me if you can see if the remote is still working