How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Technician
Category: TV
Satisfied Customers: 58343
Experience:  TV Engineer
32989067
Type Your TV Question Here...
Richard is online now

Could you please tell me why I can’t set record on my

This answer was rated:

Hello could you please tell me why I can’t set record on my television guide if my Samsung t.v. This hasn’t always been the case.
JA: What Samsung model do you have? How old is it?
Customer: Model LT228300EW
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes menu works and no I don’t
JA: How long has this been an issue with your LT228300EW? What happened right before this?
Customer: I have only noticed this problem today
JA: Anything else you want the TV Expert to know before I connect you?
Customer: I have noticed that it hadn’t been recording for a week or so.
Hello,
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Nicola

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 3 months ago.
No that didn’t work

Thank you

If you now try to record, what exactly happens?

Customer: replied 3 months ago.
Absolutely nothing

Ok, the TV itself does not record, which device are you using to record via?

Customer: replied 3 months ago.
Free view
Customer: replied 3 months ago.
No sorry we have a BT box

Remove the power please to the BT Box, wait 5 minutes, connect the power and then try to record please

Customer: replied 3 months ago.
No no different

Can you please tell me which model BT box you have.

Customer: replied 3 months ago.
91-00438

Ok, so this is a Humax recorder correct?

Customer: replied 3 months ago.
Don’t know it just says youview

Thanks

Please do the following

  1. Make sure your box is connected to the internet.
  2. Open the Main Menu.
  3. Select Settings.
  4. From Information & reset select Factory reset.
  5. Select Reset.
  6. Enter the numbers you see on screen to confirm you want to reset your box.
  7. Your box will now reset itself and we'll walk you through the setup again.

Then try to record.

Please let me know the results

Richard, Technician
Category: TV
Satisfied Customers: 58343
Experience: TV Engineer
Richard and other TV Specialists are ready to help you
Customer: replied 3 months ago.
Brilliant that’s it sorted thank you.

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.