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Pete
Pete, Technician
Category: TV
Satisfied Customers: 24289
Experience:  Over 20 years of experience in the Electronics and IT industries.
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My Samsung tv can't seem to find my Yamaha YAS 93 soundbar

Customer Question

My Samsung tv can't seem to find my Yamaha YAS 93 soundbar
Assistant: What's the brand and model number of your TV? How old is it?
Customer: its a Samsung series 5 49K approx 24 months old
Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Tv menu seems fine, when I ask it to find the soundbar it does a search and. Then says it can't find anything
Assistant: How long has this been an issue? What happened right before this?
Customer: It's a new Soundbar so this is an attempted first pairing
Assistant: Anything else you want the TV Expert to know before I connect you?
Customer: No I think that's all
Submitted: 6 days ago.
Category: TV
Expert:  Pete replied 6 days ago.

Hi there,
I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 6 days ago.

Are you trying to connect the sound bar to your TV for hte first time?

Customer: replied 6 days ago.
Expert:  Pete replied 6 days ago.

What is the full model number of your Samsung Series 5 49K TV?

Customer: replied 6 days ago.
In fact forget the call, I've decided to return the soundbar and order a replacement that has HDMI
Expert:  Pete replied 6 days ago.

Ok, if you have any further questions on the soundbar setup please let me know.

Best,

Pete.