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Steven
Steven, Technician
Category: TV
Satisfied Customers: 1271
Experience:  Lic. and insured, 30 years experience.
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BBC iplayer programme will not download fault. The supplier

Customer Question

BBC iplayer programme will not download fault . The supplier says he thinks 2017 TVs get this fault.. he has tried everything else
JA: Who makes your media player? How old is it?
Customer: Samsung 2017
JA: What have you tried so far with your Samsung media player?
Customer: We tried reinstall, sign out, sign in again etc etc . The fault on the TV screen is 02001. We looked this up on line and found it is aknown fault with those Samsung 2017 sets
JA: Anything else you want the Video Expert to know before I connect you?
Customer: Model TV is ue32m5520ak type ue32m5520
Submitted: 11 days ago.
Category: TV
Expert:  *ElectronicsTech replied 11 days ago.

Hi,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

Try and Update the smart TV’s firmware

Update the firmware automatically

  1. Press the Menu button on your remote control.
  2. Select the Support menu > choose Software Update.
  3. Choose Update Now and select Yes if there are updates found.

Update the firmware using a USB flash drive

  1. Find the device model on the sticker located on the back of the TV or from the device menu in the Support section.
  2. Access the official Samsung website(https://www.samsung.com/us/support/downloads/), input your device model and download the updates, copying them to the USB flash afterward.
  3. Make sure that you copy the update files after you’ve unzipped the archive and be sure to have the USB flash formatted as a FAT32 type.
  4. Connect the USB flash to the TV and access the Support menu.
  5. Choose the Software Update option and find the option to update the software using a USB flash.
  6. The device will automatically find the updated files.
  7. Confirm the update installation and let the process automatically run.