How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Dan Your Own Question
Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 3629
Experience:  15 years as a Broadcast/IT Engineer with the local CBS affiliate.
1567601
Type Your TV Question Here...
Dan is online now

I have a pioneer vsx lx55 that runs through my samsung TV

Customer Question

Hi there. I have a pioneer vsx lx55 that runs through my samsung TV and BT TV box. I have just started to use the Samsung universal remote control and everything has set up nicely and is working. The only problem is when i switch the TV off - the pioneer does not switch off so you are left with the sounds of whats on tv. What can i do to fix this please?
JA: Are all the cables at the back of your Samsung TV connected tightly to the right sockets?
Customer: Yes. the sound is working through the TV perfectly fine I have the sound output set to Audio OUT/Optical
JA: What type of input cables are you using: HDMI, RCA (red, yellow, and white cables), S-Video, or something else?
Customer: HDMI
JA: Anything else you want the TV Expert to know before I connect you?
Customer: not at the moment
Submitted: 2 months ago.
Category: TV
Expert:  Nicola-mod replied 2 months ago.
Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Nicola

Expert:  Dan replied 2 months ago.

Hello and welcome to JustAnswer. My name is Dan, and I look forward to assisting you today. Try this please.

Expert:  Dan replied 2 months ago.

Press the Home button on your TV remote to access the Home Screen. Using the directional pad on the remote, navigate to Source. When the selector is placed over Source, the Source menu will appear. Press UP on the directional pad to access Universal Remote. Select Universal Remote on the Source screen. Select Start and make sure your Pioneer system is turned on. When your desired device displays, select it. Follow the on-screen instructions to complete the setup and register the device. The instructions may vary, depending on the device type selected. Your TV and the remote will memorize the external device and its connection port (HDMI 1, HDMI 2, etc.).