TV Repair Questions? Ask a TV Technician for Answers ASAP
Hello, my name is***** am one of the techs who is going to help you today. One moment while I look over your question
I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly
- Just to clarify, are you trying to get local channels through aerial?
Okay, have you run a channel scan/ search on the TV menu so it can scan available channels?
That is odd, is the aerial connected securely and tight into the ANT IN port of the TV?
Are you getting this response?
Okay, let's reset the TV to default settings to start the setup again
Please set the input source to TV using the Source button on the TV remote
Now push the menu button and go to Setup option and find Plug & Play option, select it and press OK to run it
The TV will reset to default settings, go through the setup and run a fresh channel search and reply back with the result
Okay, please take your time
Okay, did you reach to Plug & Play option and run it?
Please push the Source button and select TV input source
Then push the menu button and select Plug & Play option under the Setup menu
Sorry to hear that, it seems the tuner of the TV has got an internal failure that is why not processing channel signals
Wish you the best~