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Steven
Steven, Technician
Category: TV
Satisfied Customers: 1271
Experience:  Lic. and insured, 30 years experience.
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What's the brand and model of your product? LG BH7530 does

Customer Question

HI
JA: Hi. How can I help?
Customer: My name is*****: What's the brand and model of your product?
Customer: LG BH7530 does not display video/picture when connected to tv
JA: Anything else you want the TV Expert to know before I connect you?
Customer: nope audio is working fine, just no visual
Submitted: 12 days ago.
Category: TV
Expert:  Nicola-mod replied 11 days ago.
Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Nicola
Customer: replied 11 days ago.
I'll wait for an answer thanks
Expert:  Jeff the TV Guy replied 10 days ago.

I am sorry you are having problems.

 

My name is Jeff and welcome to JA!

 

I will do my best to help you

Expert:  Jeff the TV Guy replied 10 days ago.

Can you try this player on another TV?

 

Or another HDMI cable?

Customer: replied 10 days ago.
I have tried both options. Its same result. Audio working fine but no visual . Even when I played a video CD on it I can only hear the audio but no visual display. One thing I noticed on the player is is that it has 3 HDMI ports at the back. Never seen that before. I have tried all three to no avail
Expert:  Jeff the TV Guy replied 10 days ago.

The only one that would work is the HDMI Out to TV

 

Can you try another cable? or another TV as a display?

Customer: replied 10 days ago.
Like I said earlier I have tried it on another TV. Also I noticed it's not accepting any type of HDMI cable. Out of the three types I have it's only accepting sandstrom cable
Expert:  Jeff the TV Guy replied 10 days ago.

The problem may be the disc player, or the TV, you need to verify one or the other

 

Can you try a different source on that TV?

Customer: replied 10 days ago.
I got to know this coz with the sandstrom cable I can use the tv remote to control the volume of the player
Expert:  Jeff the TV Guy replied 10 days ago.

I think the video circuit of this disc player may be defective.

 

How old is this?

Customer: replied 10 days ago.
I think this is where I got a bit confused. I bought the tv player four years ago but I never used it coz I was gifted another about the same time. I turned to it coz the one I was gifted is working but slow when playing video on YouTube but to my surprise it's not displaying picture so I couldn't use it for any other thing except listen to audio sound which j believe render it useless as far as I am concern
Expert:  Jeff the TV Guy replied 10 days ago.

I think that's the case, sorry

Expert:  Jeff the TV Guy replied 10 days ago.

I recommend against all in one devices, if one tiny part stops working you need to replace the entire device

Customer: replied 10 days ago.
Ok thanks for your help