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info tech
info tech, Technician
Category: TV
Satisfied Customers: 19251
Experience:  Television Engineer for many high street outlets 20 plus years experience
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Tv picture slightly oversize to screen..can’t read top and

Customer Question

Tv picture slightly oversize to screen..can’t read top and bottom textx
JA: What's the brand and model number of your TV? How old is it?
Customer: Samsung. UE40EH. 50000
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes
JA: How long has this been an issue with your Samsung? What happened right before this?
Customer: 3 weeks. O special event
JA: Anything else you want the TV Expert to know before I connect you?
Customer: Sky also connected and same size persists
Submitted: 7 months ago.
Category: TV
Expert:  info tech replied 7 months ago.



Sorry you are having trouble to begin with please try ANOTHER input like a DVD player or similar and let me know if the size is correct using that, if it is then the problem is definetly the SKY box, usually I find the aspect ratio format setting in the settings/tools menu of the BOX ITSELF is incorrect,if it is found to be correct and the box does not respond to a reboot (unplug from the mains wait 5 mins then replug back in again)then they will need to replace the box as the software controlling the box is bad