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Richard
Richard, Technician
Category: TV
Satisfied Customers: 58240
Experience:  TV Engineer
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I am attempting to get a signal from my TVThe Samsung

Customer Question

I am attempting to get a signal from my TVThe Samsung Wireless Lan adaptor rtefuses to let me in The BT signal is fine
JA: What Samsung product do you have?
Customer: Wait LT27B551?
JA: What have you tried so far with your Samsung product?
Customer: It throws up an error message of three owrds separarted by two underscores
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: Not really I'll look up the error maessage
Submitted: 14 days ago.
Category: TV
Customer: replied 14 days ago.
Error_Model_Bind is the error message
Customer: replied 14 days ago.
I was told eight minutes now 14 and counting
Customer: replied 14 days ago.
26 minutes ago this order was created. So much for 8 minutes wait time!
Customer: replied 14 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 14 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 14 days ago.
is my ~# Mobile doesn't work here
Expert:  Richard replied 14 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

 

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

 

Please note, a rating is only needed when we are finished.

 

Can you please remove the power to the TV (so unplug it from the power socket).

 

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

 

Let me know the results please

Customer: replied 14 days ago.
This did NOT work
Expert:  Richard replied 14 days ago.

What is the exact error or symptom you now get?

 

Customer: replied 14 days ago.
Exactly the same as before Error_Model_Bind
Expert:  Richard replied 14 days ago.

Please remove the power to the TV and then connect the LAN adapter to a different port on the TV

Tell me if it then works please

Customer: replied 14 days ago.
OK wait a minute please. I have to say I tried that yesterday but let me retry
Expert:  Richard replied 14 days ago.

thank you

Customer: replied 14 days ago.
Does exactly the same with Error_Message_Bind
Expert:  Richard replied 14 days ago.

Ok, the wireless adapter is faulty.

What specifically do you wish to achieve with internet connections on the TV?

Customer: replied 14 days ago.
Ability to use iPlayer; Netflix; etc. HOw are you sure the LAN Adaptor is faulty? Samsung suggest it's their error during maintenance and will correct, but it is days now
Expert:  Richard replied 14 days ago.

No, there is no maintanance or anything like this.

Do you have a smart phone there?

Customer: replied 14 days ago.
Yes, but with virtually no signal I'll get it and stick it next to me and my computer. OK it's on
Expert:  Richard replied 14 days ago.

Thanks

What you are best to get is the Google Chrome cast here

https://www.argos.co.uk/product/8679756

You then connect this to the TV and then on your phone, any app you wish to see on the TV that casts you can so.

Your TV is very limited with apps anyway so even with a working adapter hardly any of the apps you want are available.

This device ensures you can view any app that can play on a TV, and you can also mirror the screen of your phone.

Your phone acts then as a remote for the Chromecast.

This is the best solution to achieve this.