How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Steven Your Own Question
Steven, Technician
Category: TV
Satisfied Customers: 1276
Experience:  Lic. and insured, 30 years experience.
Type Your TV Question Here...
Steven is online now

My signal is not coming on? the tv, no, not yet, will try. I

Customer Question

My signal is not coming on?
JA: What device is not powering up?
Customer: the tv
JA: Is your TV connected to a surge protector or power strip?
Customer: no
JA: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?
Customer: not yet, will try. I have 2 tv sets, neither is coming on
JA: Anything else you want the TV Expert to know before I connect you?
Customer: There was a message yesterday saying I would be frozen out, I thought it was a scam
Submitted: 7 months ago.
Category: TV
Expert:  Shahid replied 7 months ago.

Hello, my name is***** am one of the techs who is going to help you today. One moment while I look over your question

Expert:  Shahid replied 7 months ago.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly
1- What is the model number of the TV you are having the issue with? Model number would be written on a label pasted on the back cover of the TV

2- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video sources connected to the TV?