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Pete
Pete, Technician
Category: TV
Satisfied Customers: 24560
Experience:  Over 20 years of experience in the Electronics and IT industries.
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I have a hitachi tv dvd combo. I want to connect my sky box

Customer Question

Hi I have a hitachi tv dvd combo. I want to connect my sky box to it via the cable running from downstairs I can’t get it to work help
JA: What Hitachi model do you have? How old is it?
Customer: L19dp03u a - no idea of age but it’s over 5 maybe even 10 yrs old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Using an Ariel on roof I can get some channels but no bbc ones
JA: How long has this been an issue with your Hitachi? What happened right before this?
Customer: A while months tbh
JA: Anything else you want the TV Expert to know before I connect you?
Customer: Not that I can think of
Submitted: 14 days ago.
Category: TV
Customer: replied 14 days ago.
Help me please
Customer: replied 14 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 14 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Pete replied 14 days ago.

Hi there, I am Pete and I'll be happy to assist you today.

Expert:  Pete replied 14 days ago.

Which model of Sky box do you have?

Have you ever had a second TV connected to it before?

Customer: replied 14 days ago.
Sky had and yes I have
Expert:  Pete replied 14 days ago.

Ok, a Sky HD box? And it worked previously, so it should still be set up if it hasn't been reset.

So to get the picture on the second TV, try running an auto-tune on that Hitachi TV - it should search for and find all available channels.

Usually it will find the Sky RF output on Channel 68, but it could be different.

Let me know how it works out.

Customer: replied 14 days ago.
Hd
Expert:  Pete replied 14 days ago.

To get the picture on the second TV, try running an auto-tune on that Hitachi TV - it should search for and find all available channels.

Usually it will find the Sky RF output on Channel 68, but it could be different.

Let me know how it works out.

Customer: replied 14 days ago.
Auto tune how do I do that ?
Customer: replied 14 days ago.
Auto channnel scan?
Expert:  Pete replied 14 days ago.

Yes

Customer: replied 14 days ago.
It’s saying it’s scanning uhf and numbers
Customer: replied 14 days ago.
Nochannels found check antenna
Customer: replied 14 days ago.
Just pushed it in it’s searching again
Customer: replied 14 days ago.
Still no joy
Customer: replied 14 days ago.
I have tv on source dvt is that the right one ?
Expert:  Pete replied 14 days ago.

No, RF is Analog. You will not pick up the Sky RF signal on DVT.

Change to Analog TV (or standard 'TV') and then try tuning again.

Customer: replied 14 days ago.
But don’t have an installation option
Customer: replied 14 days ago.
Or it if does I don’t know where to look
Expert:  Pete replied 14 days ago.

Change to TV mode, then go to the settings menu and run auto channel scan for analog channels.

Customer: replied 14 days ago.
How do I get the setting menu ?
Expert:  Pete replied 14 days ago.

Same way as you did for DTV.

Customer: replied 14 days ago.
Press same button get screen that says picture , source ,feature , sound , install , programme table .
Customer: replied 14 days ago.
It doesn’t look the same as the other
Customer: replied 14 days ago.
Isn’t an option to search for channels
Expert:  Pete replied 14 days ago.

Go to Install, then Automatic Channel Scan.

Customer: replied 14 days ago.
Isn’t an option called that . Program , band, channel, colour system, doind system , fine tune, search 175.25 MHz ,store
Expert:  Pete replied 14 days ago.

You can try Search, and let me know if that finds it.

Customer: replied 14 days ago.
Not finding anything but I think there’s a unconnected wire on the tv downstairs and I can’t get to it to connect it. So will need to get someone to do it for me . I live alone and can’t move the unit to get to it.
Expert:  Pete replied 14 days ago.

Ok, that may be the issue. Let me know how it works out.

You can always reply back at any time if you need further assistance.

Pete.

Customer: replied 12 days ago.
Still not working
Customer: replied 12 days ago.
Can you help please
Expert:  Pete replied 12 days ago.

Ok, the next step will be to check your signal strength - a TV installer can do this for you, or you can do it yourself using a signal meter like this one:

https://www.amazon.co.uk/Digital-Satellite-Terrestrial-Strength-Reception/dp/B07PBDVSDR/

Customer: replied 12 days ago.
So I need to buy something ?
Expert:  Pete replied 12 days ago.

If you don't already have a meter to check and test the signal, you can buy one or borrow one.

Customer: replied 12 days ago.
I have no idea who will have one. So basically I’m stuffed then gotta get a person out
Expert:  Pete replied 12 days ago.

Yes, I suspect the problem is with the signal, and testing will help to confirm this.

Once the problem is confirmed, it will then need to be fixed - the aerial may need aligned, or some cable may need replacing or re-terminating.