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Pete
Pete, Technician
Category: TV
Satisfied Customers: 26216
Experience:  Over 20 years of experience in the Electronics and IT industries.
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I have a hitachi tv dvd combo. I want to connect my sky box

Customer Question

Hi I have a hitachi tv dvd combo. I want to connect my sky box to it via the cable running from downstairs I can’t get it to work help
JA: What Hitachi model do you have? How old is it?
Customer: L19dp03u a - no idea of age but it’s over 5 maybe even 10 yrs old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Using an Ariel on roof I can get some channels but no bbc ones
JA: How long has this been an issue with your Hitachi? What happened right before this?
Customer: A while months tbh
JA: Anything else you want the TV Expert to know before I connect you?
Customer: Not that I can think of
Submitted: 7 months ago.
Category: TV
Customer: replied 7 months ago.
Help me please
Customer: replied 7 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 7 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Pete replied 7 months ago.

Hi there, I am Pete and I'll be happy to assist you today.

Expert:  Pete replied 7 months ago.

Which model of Sky box do you have?

Have you ever had a second TV connected to it before?

Customer: replied 7 months ago.
Sky had and yes I have
Expert:  Pete replied 7 months ago.

Ok, a Sky HD box? And it worked previously, so it should still be set up if it hasn't been reset.

So to get the picture on the second TV, try running an auto-tune on that Hitachi TV - it should search for and find all available channels.

Usually it will find the Sky RF output on Channel 68, but it could be different.

Let me know how it works out.

Customer: replied 7 months ago.
Hd
Expert:  Pete replied 7 months ago.

To get the picture on the second TV, try running an auto-tune on that Hitachi TV - it should search for and find all available channels.

Usually it will find the Sky RF output on Channel 68, but it could be different.

Let me know how it works out.

Customer: replied 7 months ago.
Auto tune how do I do that ?
Customer: replied 7 months ago.
Auto channnel scan?
Expert:  Pete replied 7 months ago.

Yes

Customer: replied 7 months ago.
It’s saying it’s scanning uhf and numbers
Customer: replied 7 months ago.
Nochannels found check antenna
Customer: replied 7 months ago.
Just pushed it in it’s searching again
Customer: replied 7 months ago.
Still no joy
Customer: replied 7 months ago.
I have tv on source dvt is that the right one ?
Expert:  Pete replied 7 months ago.

No, RF is Analog. You will not pick up the Sky RF signal on DVT.

Change to Analog TV (or standard 'TV') and then try tuning again.

Customer: replied 7 months ago.
But don’t have an installation option
Customer: replied 7 months ago.
Or it if does I don’t know where to look
Expert:  Pete replied 7 months ago.

Change to TV mode, then go to the settings menu and run auto channel scan for analog channels.

Customer: replied 7 months ago.
How do I get the setting menu ?
Expert:  Pete replied 7 months ago.

Same way as you did for DTV.

Customer: replied 7 months ago.
Press same button get screen that says picture , source ,feature , sound , install , programme table .
Customer: replied 7 months ago.
It doesn’t look the same as the other
Customer: replied 7 months ago.
Isn’t an option to search for channels
Expert:  Pete replied 7 months ago.

Go to Install, then Automatic Channel Scan.

Customer: replied 7 months ago.
Isn’t an option called that . Program , band, channel, colour system, doind system , fine tune, search 175.25 MHz ,store
Expert:  Pete replied 7 months ago.

You can try Search, and let me know if that finds it.

Customer: replied 7 months ago.
Not finding anything but I think there’s a unconnected wire on the tv downstairs and I can’t get to it to connect it. So will need to get someone to do it for me . I live alone and can’t move the unit to get to it.
Expert:  Pete replied 7 months ago.

Ok, that may be the issue. Let me know how it works out.

You can always reply back at any time if you need further assistance.

Pete.

Customer: replied 7 months ago.
Still not working
Customer: replied 7 months ago.
Can you help please
Expert:  Pete replied 7 months ago.

Ok, the next step will be to check your signal strength - a TV installer can do this for you, or you can do it yourself using a signal meter like this one:

https://www.amazon.co.uk/Digital-Satellite-Terrestrial-Strength-Reception/dp/B07PBDVSDR/

Customer: replied 7 months ago.
I need to buy something ?
Expert:  Pete replied 7 months ago.

If you don't already have a meter to check and test the signal, you can buy one or borrow one.

Customer: replied 7 months ago.
I have no idea who will have one. So basically I’m stuffed then gotta get a person out
Expert:  Pete replied 7 months ago.

Yes, I suspect the problem is with the signal, and testing will help to confirm this.

Once the problem is confirmed, it will then need to be fixed - the aerial may need aligned, or some cable may need replacing or re-terminating.