TV Repair Questions? Ask a TV Technician for Answers ASAP
Hi there, I am Pete and I'll be happy to assist you today.
Do the other apps work ok except Amazon and Netflix?
Do any other apps work at all?
Ok, let me know the results.
Do you get an error message when you try to play Amazon and Netflix?
Ok, first try updating the TV and let me know if that works:
Yes, system update is the same thing. Try that.
Hope it works for you :)
Oh dear! Fingers crossed..
What download speed are you getting on the TV?
You should see a Speed Test button on the home page, like this:
Yes I am still here
An incorrect date or time will cause this error.
Can you fix the date and time on the TV then try again?
The date can be updated from the router. But it cannot connect to the router wirelessly until the date is updated...
Can you try connecting the TV to the router using a network cable?
Yes, if the time is incorrect then you will get a security certificate error and will be unable to connect to Amazon and Netflix.
The date and time should update automatically when connected with a wire.
If it doesn't then try performing a factory reset on the TV and let me know if that works.