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Pete
Pete, Technician
Category: TV
Satisfied Customers: 26203
Experience:  Over 20 years of experience in the Electronics and IT industries.
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Why has amazon video tv app stopped working on my hisense

Customer Question

Hi why has amazon video tv app stopped working on my hisense tv
JA: What Hisense model do you have? How old is it?
Customer: about 2 years old and the model is lol hold on ....
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: would it be 5300?
JA: How long has this been an issue with your Hisense? What happened right before this?
Customer: netflix has never worked nothing else
JA: Anything else you want the TV Expert to know before I connect you?
Customer: just want amazon and Netflix to work
Submitted: 7 months ago.
Category: TV
Expert:  Pete replied 7 months ago.

Hi there, I am Pete and I'll be happy to assist you today.

Expert:  Pete replied 7 months ago.

Do the other apps work ok except Amazon and Netflix?

Customer: replied 7 months ago.
Hi the App Store doesn’t work eithet
Customer: replied 7 months ago.
Checked and rechecked internet connection, all is good
Expert:  Pete replied 7 months ago.

Do any other apps work at all?

Customer: replied 7 months ago.
Don’t use any but will check now
Expert:  Pete replied 7 months ago.

Ok, let me know the results.

Customer: replied 7 months ago.
BBC news works
Customer: replied 7 months ago.
Accu weather works
Expert:  Pete replied 7 months ago.

Do you get an error message when you try to play Amazon and Netflix?

Customer: replied 7 months ago.
amazon is just black screen with never ending connecting circle
Customer: replied 7 months ago.
1079
Customer: replied 7 months ago.
That’s the Netflix error code
Customer: replied 7 months ago.
Amazon was working fine until two weeks ago
Customer: replied 7 months ago.
We haven’t changed anything or moved anything either
Expert:  Pete replied 7 months ago.

Ok, first try updating the TV and let me know if that works:

  • Press the settings buttonon your Hisense TV remote.
  • Go to “All”, then “About” and “Software Update”.
  • Press “Detect” to get the latest TV firmware.
Customer: replied 7 months ago.
Ok have got system update option not software, same thing?
Expert:  Pete replied 7 months ago.

Yes, system update is the same thing. Try that.

Customer: replied 7 months ago.
Ok
Expert:  Pete replied 7 months ago.

Hope it works for you :)

Customer: replied 7 months ago.
me too my significant other is in angry wasp mode
Expert:  Pete replied 7 months ago.

Oh dear! Fingers crossed..

Customer: replied 7 months ago.
it still is black screen etc etc
Customer: replied 7 months ago.
Now showing error code 1079
Expert:  Pete replied 7 months ago.

What download speed are you getting on the TV?

Expert:  Pete replied 7 months ago.

What download speed are you getting on the TV?

Customer: replied 7 months ago.
Where do I find that info?
Customer: replied 7 months ago.
System info?
Expert:  Pete replied 7 months ago.

You should see a Speed Test button on the home page, like this:

https://www.tikilive.com/manual/website-frontend/hisense-tv/run-a-speed-test-on-hisense/

Customer: replied 7 months ago.
Oh something is happening lol tv has restarted ......
Customer: replied 7 months ago.
Right have a security certificate not valid and it won’t let me go to proceed anyway
Customer: replied 7 months ago.
Oh it says computer clock is set at dec 7 2018
Customer: replied 7 months ago.
on time settings it says 28/11/19
Customer: replied 7 months ago.
goes back to certificate page
Customer: replied 7 months ago.
With dodgy date
Customer: replied 7 months ago.
Are you still here?
Expert:  Pete replied 7 months ago.

Yes I am still here

Expert:  Pete replied 7 months ago.

An incorrect date or time will cause this error.

Can you fix the date and time on the TV then try again?

Customer: replied 7 months ago.
That is all on the tv
Expert:  Pete replied 7 months ago.

Can you fix the date and time on the TV then try again?

Customer: replied 7 months ago.
No the time in the time setting is correct is there anywhere else to look?
Customer: replied 7 months ago.
It’s the certificate not valid page telling the wrong time
Expert:  Pete replied 7 months ago.

The date can be updated from the router. But it cannot connect to the router wirelessly until the date is updated...

Can you try connecting the TV to the router using a network cable?

Customer: replied 7 months ago.
It’s plugged into the router but I’ve no idea how to change that. Would that be the answer if I could change it?
Expert:  Pete replied 7 months ago.

Yes, if the time is incorrect then you will get a security certificate error and will be unable to connect to Amazon and Netflix.

The date and time should update automatically when connected with a wire.

If it doesn't then try performing a factory reset on the TV and let me know if that works.