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Steven
Steven, Technician
Category: TV
Satisfied Customers: 1272
Experience:  Lic. and insured, 30 years experience.
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We are not able to connect sound between the receiver and

Customer Question

We are not able to connect sound between the receiver and the tv when we have been able to previously, can you help.
The tv is model UE40ES5500
software: T-MST10PDEUC-2007.0
Submitted: 11 days ago.
Category: TV
Expert:  Virtual-mod replied 11 days ago.
Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Customer: replied 10 days ago.
Hi
Yes I will wait for an answer.
Betty
Expert:  oleksandrav-mod replied 8 days ago.
Hello,

I apologise as we have not yet been able to find a Professional to assist you. Do you wish for me to continue to search for someone to assist you or would you like for us to close your question at this time?

Thank you for your patience,
Oleksandra-Moderator
Customer: replied 8 days ago.
If I close the question do I get a refund?
Betty
Expert:  oleksandrav-mod replied 4 days ago.
Thanks for your reply,

Yes, your money will be refunded if you don't get an answer from an Expert.
Let me know how you would like to proceed. Thank you,

Oleksandra-Moderator
Customer: replied 4 days ago.
Hi
It does not look as if you will be able to find anyone who can answer my question so please refund the money.
Thanks
Betty