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Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 4322
Experience:  15 years as a Broadcast/IT Engineer with the local CBS affiliate.
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Setting up amazon prime but getting error message 1060, sony

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Setting up amazon prime but getting error message 1060
JA: What device or product does this involve?
Customer: sony smart tv
JA: What Sony model do you have? How old is it?
Customer: 2 year old model kdl49we663
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: tv menu works no problem on other inputs
JA: How long has this been an issue with your KDL49WE663? What happened right before this?
Customer: just got info from amazon prime and trying to set it up this afternoon
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no just how to set up amazon prime

Hello and welcome to JustAnswer. My name is ***** ***** I look forward to assisting you today. That error usually indicates your internet speed is not fast enough. Can you check your speed and let me know please?

Customer: replied 8 months ago.
Download is 52.05 Mb/s and upload 0.23 Mb/s

Are you accessing Prime directly through the TV or are you using an external streaming device?

Customer: replied 8 months ago.
through the TV
Customer: replied 8 months ago.
Can get it through the desk top computer

Okay, try this. Disconnect power from both the TV and router and let them sit for at least a minute. Reconnect power to the router first and give it a couple of minutes to boot up completely. Connect power to the TV and see if that resolves the problem. Please let me know if you need further assistance.

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