TV Repair Questions? Ask a TV Technician for Answers ASAP
Hello and welcome to JustAnswer. My name is Dan, and I look forward to assisting you today. That error usually indicates your internet speed is not fast enough. Can you check your speed and let me know please?
Are you accessing Prime directly through the TV or are you using an external streaming device?
Okay, try this. Disconnect power from both the TV and router and let them sit for at least a minute. Reconnect power to the router first and give it a couple of minutes to boot up completely. Connect power to the TV and see if that resolves the problem. Please let me know if you need further assistance.