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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 39294
Experience:  Custom home theater installer, authorized dealer top brands.
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I have a 55 inch Samsung but I can't use headphones …????

Customer Question

Hi I have a 55 inch Samsung but I can't use headphones …????
JA: What Samsung product do you have?
Customer: it's a UE55RU7400U tv
JA: What's the brand and model number of your TV? How old is it?
Customer: like I said Samsung 55 inch brand new
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: in settings -sound-sound output you have 3 tv speaker, optical and Bluetooth speaker list
JA: How long has this been an issue with your Samsung? What happened right before this?
Customer: It won't pair with headphones
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no
Submitted: 6 days ago.
Category: TV
Expert:  Nathan replied 6 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

 

What headphones is it that you're trying to connect?

Customer: replied 5 days ago.
sorry I took so long my headphones are JVC
Customer: replied 5 days ago.
Nathan I already payed a fiver for an answer
Expert:  Nathan replied 5 days ago.
Yes but I need specific information to be able to help. Please provide actual model numbers.
Customer: replied 4 days ago.
Model UE55RU7400U
Customer: replied 4 days ago.
THE JVC Headphones are Model HA-S30BT
Expert:  Nathan replied 4 days ago.

Thank you,

those are bluetooth headphones, which are not directly compatible with the tv.

 

The way around this is to use the Digital Audio Out port on the back of the tv. This is a square shaped port with a little flap/door over it and a red light inside. You'll also need to purchase a digital Bluetooth transmitter to use with that optical port, like this: http://amzn.to/1TOPJBU which will then pair with your Bluetooth headphones.

 

Thank you,

Nathan