TV Repair Questions? Ask a TV Technician for Answers ASAP
Hey there! Welcome to Just Answer, an independent, paid-support site. Sorry to hear you're having problems, my name is Wes and I'm going to do everything I can to help you find the information you need. Can you be a little more specific about what's frozen? Does the Samsung TV remote perform any functions? If not, I need you to follow these steps...
Let me know afterward if this fixes the problem or if the device's behavior changes. Once you turn the TV back on, if you still see a frozen image, the problem may be with your Sky Receiver, try unplugging that for 30 seconds then plug it back in.
Okay if the Samsung remote works, then the problem must be with the Sky Box or your Sky Service. Is your Sky service cable or satellite-based?
I hope the information I've provided has been helpful. If you need more assistance, please let me know so l can continue to assist you. Also, make sure to add me as a favorite expert. By the way, we do more than tech support here at Just Answer. We have experts that can answer questions on subjects ranging from health and medical, to taxes, to legal, to cars, to appliances, to just about anything.