TV Repair Questions? Ask a TV Technician for Answers ASAP
Hi, my name is Steven sorry your having issues with your Toshiba TV are you available to chat right now?
Thank you , just saw your reply, sorry for the delay
Do you have a cell phone with a camera?
we can test the remote control.
If you open the camera app on your cell phone and point the TV remote directly into the camera lens then press the power button on the remote you should see a flashing light on the screen, if you do then the remote is most likely working and the issue is with the IR receiver in the TV. you mention the TV is less then 1 year old so it should be covered under the manufacturer warranty. My advise would be to contact them directly to set up service for the Television if you find the remote test indicates the remote is working.
Their phone number is (855)527-2411 From the United States and Canada
If you have any additional questions I will be happy to assist, just reply and will get back to you ASAP.
Absolutely and please don't hesitate to reply with anything further, if I can help I will and good luck, Thank you for posting to JA.