TV Repair Questions? Ask a TV Technician for Answers ASAP
Hello and welcome to JustAnswer. My name is ***** ***** I look forward to assisting you today. Check your HDMI ports and make sure both the TV and soundbar are connected to the port labeled HDMI-ARC.
Okay good. You should not need an optical connection then?
Check your TV's sound settings and let me know what they are set for, please.
Do you have the digital audio set for Dolby or PCM?
You will need to set it to one or the other.
Try resetting your soundbar. Hold down "Mic Mute" and "Volume Down" (V-) until the Command Bar says you are performing a factory reset.
My apologies, I didn't see where you indicated that. Try connecting both devices together using a standard HDMI port and optical cable.
Okay. The basic HDMI will need optical so that is normal. HDMI/ARC should work without optical?
Check your HDMI settings and make sure HDMI-CEC is turned on.