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Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 3729
Experience:  15 years as a Broadcast/IT Engineer with the local CBS affiliate.
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Second opinion I bought Samsung tv first the soundbar was

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Second opinionI bought Samsung tv first the soundbar was working with hdmi but not optical. Engineer came to see it and said we will replace it.After replacing it the optical cable works with soundbar but the hdmi cable doesn’t. Hdmi only works if connected with the optical cable?Any advice!!!
Customer: replied 1 month ago.
The soundbar is Polk Audio Command bar and TV is Samsung UE65RU7400

Hello and welcome to JustAnswer. My name is ***** ***** I look forward to assisting you today. Check your HDMI ports and make sure both the TV and soundbar are connected to the port labeled HDMI-ARC.

Customer: replied 1 month ago.
Yes I did

Okay good. You should not need an optical connection then?

Customer: replied 1 month ago.
But it’s not working

Check your TV's sound settings and let me know what they are set for, please.

Customer: replied 1 month ago.
Settings are fine

Do you have the digital audio set for Dolby or PCM?

Customer: replied 1 month ago.
No

You will need to set it to one or the other.

Customer: replied 1 month ago.
I did Set it no hope

Try resetting your soundbar. Hold down "Mic Mute" and "Volume Down" (V-) until the Command Bar says you are performing a factory reset.

Customer: replied 1 month ago.
I’ve tried that

My apologies, I didn't see where you indicated that. Try connecting both devices together using a standard HDMI port and optical cable.

Customer: replied 1 month ago.
Yes when I connect via normal hdmi and optical together it works. But if connect hdmi or optical either on its own it doesn’t work

Okay. The basic HDMI will need optical so that is normal. HDMI/ARC should work without optical?

Customer: replied 1 month ago.
HDMI/ARC is not working

Check your HDMI settings and make sure HDMI-CEC is turned on.

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