How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Technician
Category: TV
Satisfied Customers: 65642
Experience:  TV Engineer
Type Your TV Question Here...
Richard is online now

Why does my TV switch off and back on again ,on its own

Customer Question

Why does my TV switch off and back on again ,on its own while i am still watching it?
JA: Where are you? It matters because laws vary by location.
Customer: Telfod
JA: What steps have you taken so far?
Customer: I don't know what steps to take. I have looked on settings but can not find anything. I have not had it long and the insurance does not start till June.
JA: Anything else you want the Lawyer to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: TV
Expert:  Richard replied 6 months ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 6 months ago.
I have switched it off for a whole night more than once. And still after a few hours, it still swichtches off and one by its self all in a couple of minutes.
Expert:  Richard replied 6 months ago.

Thank you, ***** ***** it is not just switching it off but actually unplugging it from the power socket, did you do this?