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Steven, Technician
Category: TV
Satisfied Customers: 1276
Experience:  Lic. and insured, 30 years experience.
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I have a new firetv stick and have tried to pair remote

Customer Question

I have a new firetv stick and have tried to pair remote control but it still will not work
Assistant: What computer or device are you having trouble syncing?
Customer: Panasonic tv
Assistant: What's the brand and model number of your TV? How old is it?
Customer: 2 years old TX32C
Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No static shows on 1 hdmi port
Assistant: How long has this been an issue? What happened right before this?
Customer: Nothing happened other devices work in this port
Assistant: Anything else you want the TV Expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: TV
Expert:  Shahid replied 7 months ago.

Hello, my name is***** am one of the techs who is going to help you today. One moment while I look over your question

Expert:  Shahid replied 7 months ago.

I’m sorry to hear you're having trouble with your TV

- Does the TV display the Firetv logo?

- Is the Firetv remote not pairing with the Firestick?