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Nathan, Installer
Category: TV
Satisfied Customers: 42721
Experience:  Custom home theater installer, authorized dealer top brands.
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Just had a blu-ray player. Tried to play disc 1 of cleopatra

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Just had a blu-ray player. Tried to play disc 1 of cleopatra but am just getting a black screen. When I play disc 2 it is ok.
JA: Who makes your speaker or sound system?
Customer: LG
JA: What have you tried so far with your LG system?
Customer: tried playing other blu-rays and dvd,s but they are ok. Also went and bought another cleopatra dis and that is the same
JA: Anything else you want the Audio/Video Expert to know before I connect you?
Customer: no

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

What is the model number of the player?

Customer: replied 6 months ago.

Do any of the discs say 3d on them?

Customer: replied 6 months ago.

Please go into the player setup menu under system or advanced, and look for a software/firmware update option there to check if there are any available to install.

Thank you,


Customer: replied 6 months ago.
I have managed to sort the problem by changing the following settings:-
Language: only Display Menu was set to English. I changed Disc Menu & Disc Audio to English.
Others: I changed the Auto Power Off from off to on.

Great, glad to hear that did the trick for you!

My goal is to give you the best experience possible! If you need more assistance, please use the reply box and let me know.

Thank you, ***** ***** a nice day,


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