TV Repair Questions? Ask a TV Technician for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
What is the Model number of the tv?
Its on a sticker on the back of the tv.
you can use the google home app on an iphone, if that is what you are asking.
If you mean using the voice assistant (google assistant, by saying "hey google") through a google home speaker, that does not require the intervention of your phone.
Make sure you use the google home app installed on your phone though to complete setup and pair them, and that they are on the same wifi network.
Are you in the google home app?
Go into the setup menu on the tv itself please and check for a software update as it may need to be updated.
This may take awhile to run, so lets do that first so we don't use up all your call time.
Could you also resend your number please, it looks like part of it was cut off.
Menu would be on the tv itself (setup menu)
Thank you for checking and sorry I missed you earlier. When you send multiple messages the system can lock up so they had not come through to me.
Let me know when you're available and I'll give you a ring.
I'm in the US, so on a much different time zone. If you could shoot me a message here when you're ready tomorrow (assuming I'm online and available), I'll give you a call as soon as I can.
It is currently about 2 in the afternoon for me.
Thank you and have a great day,
Hello, are you online now by chance?